MEASUREMATCH SERVICE PACKAGE

Service Desk/Help Desk/KPO

Service Desk/Help Desk/KPO

Mohammed K

IT Support and HR consulting Services

Cost: 
$2,700
Duration: 
30 days
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Description

We are equipped with: Best-in-class IT Service Desk operations- Next-Gen Tools such as. 1) Smart user environment with robotic process automation, where the number of calls and ticket resolution time is reduced thereby increasing agent productivity. 2) Self Heal With our proactive monitoring of user device performance and proactive self-heal, we help reduce the average handling time, thereby reducing the number of calls to IT service desk. 3) Problem Analysis with the help of recurring incidents and pattern analysis, we help increase first call resolution as well as the average speed of answer. How does our service desk deliver value ?​ 1) SPOC of contact for IT users 2) End to End Ownership 3) Incident Management 4) Request fulfillment 5) Channels of support (Phone/Email/Chat/Web) 6) 24x7 support 7) Email support 8) Wired/Wireless internet connection 9) Share point 10) Network, Messaging & Remote Desktop Support 11) One-click automation using smart user environment for a password reset 12) One-click automation using smart user environment for account unlock We are a compliant Intelligent Service Desk, with end-to-end ownership of tickets and prioritized support for VIP users. If your looking for a IT service desk or a help desk look no more we have the solution for you.

Deliverables

Service desk L2 troubleshooting over call, Chat and email

Help Desk Support over call, Chat and email

Monitoring and command center support

Service desk L1 troubleshooting over call, Chat and email

Frequently Asked Questions

Does MeasureMatch quality control new service providers?

Every one of the MeasureMatch network of service providers has been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.

Which services can clients contract via the MeasureMatch marketplace platform?

The consultants, consultancies, agencies & SIs in our global network, approaching 4,000 in 60+ countries (as of early November 2020), execute important systems and data project work including, but not limited to: CRM systems deployments and revamps, CRO, data cleaning, marketing performance reporting, identity resolution setup, machine learning for predicting and optimizing customer behaviors, marketing automation systems implementations, social media analytics, CX analytics, web analytics and much much more.


The MeasureMatch global network of professionals is highly skilled, many are certified service providers with proficiencies across more than 3,000+ tools and products including the Adobe Experience Cloud stack, the Google Marketing Platform and Google Cloud suite of tools, Segment, Mixpanel, Intercom, Hubspot, DOMO, Power BI, Tableau and 1,000s more.

Why book consultants or consultancies via MeasureMatch?

It's easy and incredibly fast to find and book a pro via the MeasureMatch marketplace platform. And, because we interview all service providers, or they are invited by particpating technology vendors, we're seeing greater than 95% of contracts rated 5 full starts by clients (as of 1 August 2021).

Whether it's Salesforce, Microsoft Dynamics, HubSpot, Intercom or Freshsales skills you're after - to name a few in our hottest category of services (CRM and marketing automation) - MeasureMatch has the skills and pros you need.

3,000+ skills across around 5,000 systems & data services professionals are accessible via the MeasureMatch marketplace and partner platform.

You'll have direct, seamless and flexible access to a highly-skilled, verified workforce of independent consultants, consultancies, agencies and even systems integrators - each armed with the skills to advance data collection, data engineering, data pipeline management, marketing analytics, marketing automation, personalization, programmatic media investment management and much more.

Who should sign up to MeasureMatch?

On one side, through a Client account, the platform is for business leaders who need to solve for, address and advance any number of systems and/or data challenges, and they are open to embracing service providers located anywhere across the globe to get the work done.

On another side, with a Service Provider account, MeasureMatch is for consultancies, agencies, system integrators and independent consultants to provide exceptional systems & data professional services.

The third entry point into MeasureMatch, the Partner Exchange, is for SaaS and enterprise software vendors, and a growing number of other types of organizations, to use a set of tools grow and deepen service provider relationships for customer success and to accelerate revenue.

What are MeasureMatch Service Packages?

1
A Service Package describes a service on offer from a consultant or consultancy participating in the MeasureMatch professional services marketplace.
2
Service Packages compliment MeasureMatch Experts' profiles with services that can be booked "off the shelf".
3
Service Packages are the only way a prospective client can directly strike up a discovery, scoping, pricing negotiation with any MeasureMatch Expert - otherwise, a project brief needs to be submitted.
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