MEASUREMATCH SERVICE PACKAGE

Service Desk/Help Desk/KPO

Service Desk/Help Desk/KPO

Mohammed K

IT Support and HR consulting Services

Cost: 
$2,700
Duration: 
30 days
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Description

We are equipped with: Best-in-class IT Service Desk operations- Next-Gen Tools such as. 1) Smart user environment with robotic process automation, where the number of calls and ticket resolution time is reduced thereby increasing agent productivity. 2) Self Heal With our proactive monitoring of user device performance and proactive self-heal, we help reduce the average handling time, thereby reducing the number of calls to IT service desk. 3) Problem Analysis with the help of recurring incidents and pattern analysis, we help increase first call resolution as well as the average speed of answer. How does our service desk deliver value ?​ 1) SPOC of contact for IT users 2) End to End Ownership 3) Incident Management 4) Request fulfillment 5) Channels of support (Phone/Email/Chat/Web) 6) 24x7 support 7) Email support 8) Wired/Wireless internet connection 9) Share point 10) Network, Messaging & Remote Desktop Support 11) One-click automation using smart user environment for a password reset 12) One-click automation using smart user environment for account unlock We are a compliant Intelligent Service Desk, with end-to-end ownership of tickets and prioritized support for VIP users. If your looking for a IT service desk or a help desk look no more we have the solution for you.

Deliverables

Service desk L2 troubleshooting over call, Chat and email

Help Desk Support over call, Chat and email

Monitoring and command center support

Service desk L1 troubleshooting over call, Chat and email

Frequently Asked Questions

Does MeasureMatch quality control new service providers?

Every one of the MeasureMatch network of service providers has been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.

Who should sign up to MeasureMatch?

On one side, MeasureMatch is for independent consultancies, agencies, systems integrators and independent consultants with outstanding technology, data or analytics skills and experience to provide services. On the other, the platform is for companies that need to solve, address and advance marketing, commerce, customer experience technology & data challenges, and they are open to embracing service providers located anywhere across the globe via the MeasureMatch marketplace platform.

Why book consultants or consultancies via MeasureMatch?

It's easy and incredibly fast to find and book a pro via the MeasureMatch marketplace platform. And, because we interview all service providers, we're at a 100% contract success rate. Clients are happy and many are re-booking or extending contracts.

Whether it's Salesforce, Microsoft Dynamics, HubSpot, Intercom or Freshsales skills you're after - to name a few in our hottest category of services - MeasureMatch has pros you need. That just the very beginning of 1,000s of skills and services on-demand.

Our end-to-end platform provides clients with direct, seamless and flexible access to a highly-skilled, verified workforce of independent consultants and consultants armed with the skills to advance data collection, marketing analytics, business performance insight, personalization, programmatic media targeting and much more.

It's never been easier to find and book a consultant or consultancy to get important systems or data work done.

Which services can clients contract via the MeasureMatch marketplace platform?

The consultants, consultancies, agencies & SIs in our global network, approaching 4,000 in 60+ countries (as of early July 2020), execute important systems and data project work including, but not limited to: CRM systems deployments and revamps, CRO, data cleaning, marketing performance reporting, identity resolution setup, machine learning for predicting and optimizing customer behaviors, marketing automation systems implementations, social media analytics, CX analytics, web analytics and much much more.


The MeasureMatch global network of professionals is highly skilled, many are certified service providers with proficiencies across more than 3,000+ tools and products including the Adobe Experience Cloud stack, the Google Marketing Platform and Google Cloud suite of tools, Segment, Mixpanel, Intercom, Hubspot, DOMO, Power BI, Tableau and 1,000s more.

What are MeasureMatch Service Packages?

1
A Service Package describes a service on offer from a consultant or consultancy participating in the MeasureMatch professional services marketplace.
2
Service Packages compliment MeasureMatch Experts' profiles with services that can be booked "off the shelf".
3
Service Packages are the only way a prospective client can directly strike up a discovery, scoping, pricing negotiation with any MeasureMatch Expert - otherwise, a project brief needs to be submitted.
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