Frequently Asked Questions

What is MeasureMatch?

MeasureMatch is a professional services marketplace for brands and agencies to get important systems and data work done faster. Our end-to-end platform provides business leaders globally with direct, seamless and flexible access to a highly-skilled, liquid and verified workforce of independent business applications engineers and related data management and data science professionals.

It's never been easier to find and book a consultant or consultancy to get important systems or data work done.

Which services can clients contract via the MeasureMatch marketplace platform?

The independent consultants and consultancies in our global network, around 3,000 in 50+ countries (as of early May 2019), execute important sytems and data project work including, but not limited to: A/B testing, CRM systems deployments and revamps, CRO, data cleaning, marketing performance reporting, identity resolution setup, machine learning for predicting and optimizing customer behaviours, marketing automation systems implementations, social media analytics, tag management, UX analytics, web analytics and much more.


The MeasureMatch global network of professionals is highly skilled, many are certified service providers with proficiencies across more than 2,000 tools and products including the Adobe stack, the Google suite of tools, AWS and Microsoft cloud solutions, DOMO, Power BI, Segment, Optimizely, Tableau and many more.

What is the MeasureMatch story?

Founded by digital agency and technology veteran James Sandoval in 2016, MeasureMatch was developed to help businesses address the growing digital skills gap by providing direct, on-demand access to independent consultants and consultancies armed with the right skills to execute marketing, commerce and customer experience systems & data projects fast.

Who are the MeasureMatch network of service providers?

Our service providers are experienced independent consultants and consultancies. All these professionals have been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.

Who are MeasureMatch's clients?

MeasureMatch customers are primarily marketing, analytics, commerce, technology, product and related business leaders, working for agencies or brands, from startup to blue-chip.

What is the MeasureMatch mission?

Nearly everyone involved in the development of the MeasureMatch platform have been entrepreneurs, independent consultants or part of consultancies and agencies themselves. So, behind the MeasureMatch platform is a team that understands how long-winded and daunting it can be to look for and secure rewarding work.

Our mission is to create tremendous economic value for all MeasureMatch platform participants.

Who should sign up to MeasureMatch?

On one side, MeasureMatch is for independent consultants and consultancies with outstanding technology, data or analytics skills and experience. And, on the other, it’s for companies that need to solve, address and advance marketing, commerce, customer experience technology & data challenges, and they are open to embracing service providers located anywhere across the globe.

Why should service providers sign up to MeasureMatch?

Centrally, service providers (aka Experts) are signing up to capture revenue opportunities that would otherwise not exist. They are also signing up so they can present vendor-verified skills and services, including certifications, to prospective clients in an elegant profile that can easily move into service contracts in a few steps.

Why not sign up now? A MeasureMatch Expert account is completely free.

Why should clients sign up to MeasureMatch?

MeasureMatch is an excellent way of finding on-demand, experienced technology, data or analytics professionals for executional project work; to fill a skills gap or support an existing team in your business.

How does the MeasureMatch platform work?

MeasureMatch is a platform that enables clients and service providers to connect, communicate and collaborate into direct service contracts. MeasureMatch is not a part of the contract negotiations between the parties, but acts as a facilitator throughout.

Learn more on how it works. The relationship between MeasureMatch, clients and service providers is explained further in our Terms of Service.

Can consultancies (large or small) sign up to MeasureMatch?

MeasureMatch is a platform for both sole consultants and independent consultancies.  If you're a service provider working in marketing technology, MeasureMatch is the platform for you!

Does MeasureMatch quality control new service providers?

Every one of the MeasureMatch network of service providers has been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.

How much does it cost to be a MeasureMatch service provider?

It's free to register on MeasureMatch as either a client or a service provider.  MeasureMatch collects a 15% fee for each contract negotiated through the platform from the fees paid to the service provider. For example, a $10,000 contract means the service provider receives $8,500 (85%) and MeasureMatch takes $1,500 (15%).

Please note: MeasureMatch is headquartered in the United Kingdom, so MeasureMatch invoices have VAT applied as required, in line with UK/EEA laws.

How quickly do MeasureMatch service providers get paid?

MeasureMatch collects project fees from clients at the end of each calendar month the project is live, or when the contract ends if less than one calendar month in duration. MeasureMatch processes payments to service providers within 3 UK business days following receipt of funds from clients.

Does MeasureMatch guarantee payment for services delivered?

We collect project fees from Clients at the end of each calendar month, or when the contract ends. We process payments to Service providers within 3 business days following receipt of funds from Clients.

Who are the founders of MeasureMatch?

James Sandoval founded MeasureMatch in 2016. Tom Ray joined as Co-Founder and Head of Platform in 2017.

Which payment methods does MeasureMatch support for clients?

MeasureMatch issues invoices for all completed contracts. Contract values are generally too high for credit or debit card payments.

How do service providers receive payments from MeasureMatch?

Service providers receive payments directly into their chosen bank account.

What if I want to hire a MeasureMatch service provider full-time?

We think that’s awesome. As per the platform's Terms of Service, 10% of the first year's salary is payable to MeasureMatch as a "recruitment fee".

It's worth emphasizing that this is not core to our service i.e. MeasureMatch is centrally in the business of providing access to independent consultants and consultancies for short and longer term project work.

Who owns the legal rights to the intellectual property created by a MeasureMatch service provider during a project engagement?

As explained in our Terms of Service, all work created by service providers hired via the MeasureMatch service becomes the property of MeasureMatch Clients.

How does the MeasureMatch billing process work?

MeasureMatch collects project fees from clients at the end of each calendar month or when the contract ends, if less than one calendar month in duration. MeasureMatch processes payments to service providers within 3 business days following receipt of funds from clients.

What are the MeasureMatch payment terms?

Payment terms are net 10 business days. When net 10 terms are not acceptable, clients may be required to pay 50% of the project value in advance, which will be held in escrow until payments to service providers are required.

How does MeasureMatch make money?

It's  free to register on MeasureMatch as either a client or a service  provider.  MeasureMatch collects a 15%  fee for each contract negotiated through the platform from the fees paid to  the service provider. For example, a $10,000 contract means the service  provider receives $8,500 (85%) and MeasureMatch takes $1,500 (15%).

Please note: MeasureMatch headquarters is in the United Kingdom, so MeasureMatch invoices have VAT applied as required, in line with UK/EEA laws.

What should I do after I sign-up to MeasureMatch as a client?

The next step is to create a project brief outlining the work you want done. Help is available if you need it.

What should I do after I sign-up to MeasureMatch as a service provider?

The next step is to look for live projects which suit your skillset and submit your interest to clients who have posted them.

Do service providers need to send an invoice to MeasureMatch to receive payment?

We don't need an invoice from you to receive your payment. You’ll be paid via our system.

MeasureMatch invoices have VAT applied as required, in line with UK/EEA laws.

How do clients create the best possible MeasureMatch Project Brief for service providers to respond to?

https://app.intercom.io/a/apps/oatnyfbq/articles/articles/1954875/show

How is MeasureMatch different than other professional networks?

MeasureMatch is different than other professional networks because we offer our clients access to unique, laser-focused data expertise that’s centred around solving marketing, commerce & customer experience business needs. We are specialists in providing access to on-demand marketing technology resource for project execution.

Are Projects fixed price or charged by time?

All MeasureMatch projects can either be fixed price, daily or hourly rate, dependent on client wishes.  All these details can be submitted by clients as part of creating a Project brief.

Is the payment processing secure?

All MeasureMatch payments are secure. As explained in our Terms of Service, credit/debit cards will be charged when payment is due. For those who require invoicing, payment terms are net 10. When net 10 terms are not acceptable, clients are required to pay 50% of the project value in advance, which will be held in escrow until payments to service providers are required.

Can I hire multiple Service providers for a Project?

Once a project brief has been created and approved, it is shared with the network of MeasureMatch Service providers, who are invited to register their interest.  Once they have done this, you can invite them into a conversation and agree terms.  if you agree terms with more than one Service provider, you are hiring more than one professional to complete the Project.

How do I share documents with an Service provider while discussing a Project?

Sharing documents with your service provider is easy. Simply start a conversation or invite them to start a conversation within the MeasureMatch platform. At the bottom of the conversation platform pages there is a paperclip sign which, when clicked, invites you to attach documents.

What happens if I'm not happy with what the Service provider I've hired delivers?

If you're not happy with what the service then please contact us on hi@measurematch.com.  We're here to help and will ask you to outline what the issues are, which then allows us to step in and support you.

How does MeasureMatch manage privacy?

MeasureMatch adheres to GDPR regulations to manage the privacy of our members.  You can find out more in our terms of service. If you have any specific questions around privacy that are not answered by our terms, please get in touch at hi@measurematch.com.

Can the consultancy I work for become an Service provider on MM?

MeasureMatch  is a platform for both sole consultants and independent consultancies.  If you're a service provider working in  marketing technology, MeasureMatch is the platform for you!

How do I see what Projects are on the platform?

To view the Projects currently live on the platform, simply log in, go to your dashboard and select Projects on the left hand side of the page.

How should I respond if a Client / Service provider contacts me outside the MM network?

MeasureMatch offers a secure messaging facility within the platform.  By keeping all conversations prior to Contract agreement on the platform, the team here is able to best support both client and Service provider. If you are contacted directly (i.e. outside the platform) please let us know straight away at hi@measurematch.com.

How do I change my password?

While logged in, to reset your password go to the top right hand corner of the page, click your name and a drop down menu will appear. Click Settings and you will be taken to your dashboard, where you will find the option to reset your password.

I've forgotten my password, how do i reset it?

To reset your password,  go to the 'log in page' click on the ‘forgot password’ and enter the email address you use to sign in to MeasureMatch. We will send you an email on how you can reset your password.

How do I archive/delete my MM account?

To archive or permanently close your account, log in, then go to the top right corner where it says your name, select Settings and select Archive/delete account. If you wish us to also delete all your data from our records please email us at hi@measurematch.com.

How do I withdraw a proposal?

There is currently not an automated option to withdraw your proposal so please email us on hi@measurematch.com to action this.

How do I end a contract early?

There is currently not an automated option to end a contract early so please email us on hi@measurematch.com to action this.

Can I be both a Service provider and a Client on MM?

Yes, we welcome membership from those professionals also looking for service providers to support their own client work.  Currently, you will need to create a separate account for each purpose, but we're working on this and hope to offer an integrated option soon.

Why was my application to join MM as a Service provider declined?

Your application was declined because you did not meet the criteria required of MeasureMatch service providers.  We ask that you work in marketing technology and have at least five years experience; and that you are not in a full-time role. If you'd like to know more about why we declined your application please contact us on hi@measurematch.com

How do I edit my Profile?

To edit your profile, log in and go to your dashboard. Click on Profile on the left-hand side of the page and you will see the option to edit your Profile

How do I add a photo to my profile?

To add a photo your profile, log in and go to your dashboard. Click on Profile on the left-hand side of the page and you will see the option to add a photo to your profile.

Can I add an hourly rate to my profile?

You currently can't add an hourly rate, but there's an option to add a daily rate and it's assumed that a day is eight hours.

Can clients choose to hide their company name from prospective service providers?

Yes, clients can hide their company name by simply going to Account Information in Settings and selecting ‘hide company name’.