MEASUREMATCH SERVICE PACKAGE

Sales & Customer Success Management Complete Training

Sales & Customer Success Management Complete Training

Manas N

Adobe Expert Advisor

Cost: 
$20,000
Duration: 
30 days
Create a Free Account

Description

I will help your organization with setting up, redefining and improving the current customer success lifecycle management process from scratch. I will understand your current CSM/Sales process, will make tweaks and if required will provide over the phone training to all the reps in your team, from reps/agents to managers. How will this package benefit your team members and company? 1) Understanding your current workflow, tools, approach and training structure for your team and colleagues 2) Finding loop holes in the current process, efficiency of toolset, analyzing the weakness and strengths of your current system. 3) Eventually it will lead to a better system, well trained staff and better end result. 4) Structured and same approach/scripts/process will be followed by all the agents on the floor. 5) This all will lead to better overall customer satisfaction experience. 6) Mentioned below are the things you can expect in your team and your process after my training:- . Better & Timely Onboarding Of The Client . Timely connection with the right contact/client for a particular contract. That will help in making the correct first impression of your company . Better ADOPTION and DEPLOYMENT of your subscription licenses by the customer. That will eventually end up in improved renewal rates and decrease in churn levels. . More growth on the accounts by reps, since they would have already established great relationship with their primary clients, eventually leading to more upsell and revenue growth. . Timely renewals of the contracts without fail and human errors, leading to best customer service and management of average recurring revenue, along with incremental value. . Along with all the above professional traits, will train employees for objection handling, story telling transactional as well as consultative selling approach. Along with this, I can help in setting up of a pilot process (CSM) for your organization from scratch. That will involve understanding your business model, approach, output you looking for and much more.

Deliverables

Better & Timely Onboarding Of The Client. Timely connection with the right contact/client for a particular contract. That will help in making the correct first impression of your company Better ADOPTION and DEPLOYMENT of your subscription licenses by the customer. That will eventually end up in improved renewal rates and decrease in churn levels. More growth on the accounts by reps, since they would have already established great relationship with their primary clients, eventually leading to more upsell and revenue growth. Timely renewals of the contracts without fail and human errors, leading to best customer service and management of average recurring revenue, along with incremental value. Along with all the above professional traits, will train employees for objection handling, story telling transactional as well as consultative selling approach. Along with this, I can help in setting up of a pilot process (CSM) for your organization from scratch. That will involve understanding your business model, approach, output you looking for and much more.

Frequently Asked Questions

Does MeasureMatch quality control new service providers?

Every one of the MeasureMatch network of service providers has been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.

Which services can clients contract via the MeasureMatch marketplace platform?

The consultants, consultancies, agencies & SIs in our global network, approaching 4,000 in 60+ countries (as of early November 2020), execute important systems and data project work including, but not limited to: CRM systems deployments and revamps, CRO, data cleaning, marketing performance reporting, identity resolution setup, machine learning for predicting and optimizing customer behaviors, marketing automation systems implementations, social media analytics, CX analytics, web analytics and much much more.


The MeasureMatch global network of professionals is highly skilled, many are certified service providers with proficiencies across more than 3,000+ tools and products including the Adobe Experience Cloud stack, the Google Marketing Platform and Google Cloud suite of tools, Segment, Mixpanel, Intercom, Hubspot, DOMO, Power BI, Tableau and 1,000s more.

Why book consultants or consultancies via MeasureMatch?

It's easy and incredibly fast to find and book a pro via the MeasureMatch marketplace platform. And, because we interview all service providers, or they are invited by particpating technology vendors, we're seeing greater than 95% of contracts rated 5 full starts by clients (as of 1 August 2021).

Whether it's Salesforce, Microsoft Dynamics, HubSpot, Intercom or Freshsales skills you're after - to name a few in our hottest category of services (CRM and marketing automation) - MeasureMatch has the skills and pros you need.

3,000+ skills across around 5,000 systems & data services professionals are accessible via the MeasureMatch marketplace and partner platform.

You'll have direct, seamless and flexible access to a highly-skilled, verified workforce of independent consultants, consultancies, agencies and even systems integrators - each armed with the skills to advance data collection, data engineering, data pipeline management, marketing analytics, marketing automation, personalization, programmatic media investment management and much more.

Who should sign up to MeasureMatch?

On one side, through a Client account, the platform is for business leaders who need to solve for, address and advance any number of systems and/or data challenges, and they are open to embracing service providers located anywhere across the globe to get the work done.

On another side, with a Service Provider account, MeasureMatch is for consultancies, agencies, system integrators and independent consultants to provide exceptional systems & data professional services.

The third entry point into MeasureMatch, the Partner Exchange, is for SaaS and enterprise software vendors, and a growing number of other types of organizations, to use a set of tools grow and deepen service provider relationships for customer success and to accelerate revenue.

What are MeasureMatch Service Packages?

1
A Service Package describes a service on offer from a consultant or consultancy participating in the MeasureMatch professional services marketplace.
2
Service Packages compliment MeasureMatch Experts' profiles with services that can be booked "off the shelf".
3
Service Packages are the only way a prospective client can directly strike up a discovery, scoping, pricing negotiation with any MeasureMatch Expert - otherwise, a project brief needs to be submitted.
Get Started Free