I will help your organization with setting up, redefining and improving the current customer success lifecycle management process from scratch. I will understand your current CSM/Sales process, will make tweaks and if required will provide over the phone training to all the reps in your team, from reps/agents to managers. How will this package benefit your team members and company? 1) Understanding your current workflow, tools, approach and training structure for your team and colleagues 2) Finding loop holes in the current process, efficiency of toolset, analyzing the weakness and strengths of your current system. 3) Eventually it will lead to a better system, well trained staff and better end result. 4) Structured and same approach/scripts/process will be followed by all the agents on the floor. 5) This all will lead to better overall customer satisfaction experience. 6) Mentioned below are the things you can expect in your team and your process after my training:- . Better & Timely Onboarding Of The Client . Timely connection with the right contact/client for a particular contract. That will help in making the correct first impression of your company . Better ADOPTION and DEPLOYMENT of your subscription licenses by the customer. That will eventually end up in improved renewal rates and decrease in churn levels. . More growth on the accounts by reps, since they would have already established great relationship with their primary clients, eventually leading to more upsell and revenue growth. . Timely renewals of the contracts without fail and human errors, leading to best customer service and management of average recurring revenue, along with incremental value. . Along with all the above professional traits, will train employees for objection handling, story telling transactional as well as consultative selling approach. Along with this, I can help in setting up of a pilot process (CSM) for your organization from scratch. That will involve understanding your business model, approach, output you looking for and much more.
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Better & Timely Onboarding Of The Client. Timely connection with the right contact/client for a particular contract. That will help in making the correct first impression of your company Better ADOPTION and DEPLOYMENT of your subscription licenses by the customer. That will eventually end up in improved renewal rates and decrease in churn levels. More growth on the accounts by reps, since they would have already established great relationship with their primary clients, eventually leading to more upsell and revenue growth. Timely renewals of the contracts without fail and human errors, leading to best customer service and management of average recurring revenue, along with incremental value. Along with all the above professional traits, will train employees for objection handling, story telling transactional as well as consultative selling approach. Along with this, I can help in setting up of a pilot process (CSM) for your organization from scratch. That will involve understanding your business model, approach, output you looking for and much more.
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The consultants, consultancies, agencies & SIs in our global network execute important systems and data project work including, but not limited to:
- Select and deploy a data warehouse solutions like Snowflake, BigQuery and others
- Set up dashboards in Power BI, Tableau or Google Data Studio
- Power customer data collection using RudderStack, Segment, Tealium or similar
- Implement product analytics solutions like Mixpanel or Amplitude
- Build data pipelines in Azure, AWS and Google Cloud
- Transform data using dbt, Fivetran and similar
- Plus heaps of data & analytics services reaching into complex AI/ML initiatives
The MeasureMatch global network of professionals is highly skilled, many are certified service providers with proficiencies across more than 3,000+ tools and products including the Adobe Experience Cloud stack, the Google Marketing Platform and Google Cloud suite of tools, Segment, Mixpanel, Intercom, Hubspot, DOMO, Power BI, Tableau and 1,000s more.
Every one of the MeasureMatch network of service providers has been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.
It's easy and incredibly fast to find and book an incredibly valuable professional services partners through the MeasureMatch marketplace platform.
And, because we handpick and screen all service provider applicants, or they are invited by technology vendors participating in the MeasureMatch Partner Exchange, we're seeing more than 95% of contracts rated 5 full starts by clients (as of September 2023).
Whether it's Salesforce, Microsoft Dynamics, HubSpot, Intercom or Freshsales skills you need - to name a few in one of our most popular services categories (CRM & Marketing Automation), MeasureMatch has the skills and pros you need.
3,000+ skills across 10,000+ systems & data services professionals are accessible via the MeasureMatch marketplace and partnerships platform.
You'll have direct, seamless and flexible access to a highly-skilled, verified workforce of independent consultants, consultancies, agencies and even system integrators, each armed with the skills to advance customer and product data collection, data engineering, data pipeline management, marketing analytics, marketing automation, personalization, programmatic media investment management and much more.
On one side, through a Client account, the platform is for business leaders who need to solve for, address and advance any number of cloud software systems and/or data challenges, and they are open to embracing service providers located anywhere across the globe to get the work done.
On another side, with a Service Provider account, MeasureMatch is for consultancies, agencies, system integrators and independent consultants to provide exceptional systems & data professional services.
The third entry point into MeasureMatch, the Partner Exchange, is for SaaS and enterprise software vendors, and a growing number of other types of organizations, to use a set of tools grow and deepen service provider relationships for customer success, go-to-market partnerships, and more.
