The Voice of the Customer application is used to provide your business with insights into what customers are saying about your brand or product(s). Using RXA’s Natural Language Processing engine you can use the VoC to parse through tens, or hundreds of thousands of reviews, blog postings, and forum comments to identify what people are saying. RXA is able to identify common themes and score them based on frequency and complexity. Those with the highest score provide insight into the Top Themes that are emerging about your brand or product(s). In addition RXA leverages AI to analyze the sentiment of each comment and score it as Positive, Neutral, or Negative, allowing you to understand how sentiment is trending for your brand or product(s) in the market Finally, RXA visualizes the data to allow you to quickly and easily zero in on the comments that you care about. Find out what products are creating a buzz in the market, or what is causing detractors to your brand or product(s). Through our custom Velocity Word Cloud find out which posts are picking up steam vs those that are staying level or even declining volume. The hottest topics are not always the most common, but you can quickly and easily see those trends that are heating up and get ahead of a negative shift in sentiment, or leverage a positive one.
Sentiment Analysis and Theme detection for either your own data, or using our forum and post data.
Dashboard that provides visualization and navigation of your comments and themes. Including ability to drill down and even link to posts or forums where comments are hosted in order to respond.
Every one of the MeasureMatch network of service providers has been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.
It's easy and incredibly fast to find and book an incredibly valuable professional services partner through the MeasureMatch marketplace platform.
And, because we handpick and screen all service provider applicants, or they are invited by technology vendors participating in the MeasureMatch Partner Exchange, we're seeing more than 95% of contracts rated 5 full starts by clients (as of 1 March 2022).
Whether it's Salesforce, Microsoft Dynamics, HubSpot, Intercom or Freshsales skills you need - to name a few in our most popular services category (CRM & Marketing Automation), MeasureMatch has the skills and pros you need.
3,000+ skills across 5,000+ systems & data services professionals are accessible via the MeasureMatch marketplace and partner platform.
You'll have direct, seamless and flexible access to a highly-skilled, verified workforce of independent consultants, consultancies, agencies and even system integrators, each armed with the skills to advance customer and product data collection, data engineering, data pipeline management, marketing analytics, marketing automation, personalization, programmatic media investment management and much more.
The consultants, consultancies, agencies & SIs in our global network execute important systems and data project work including, but not limited to:
- Select and deploy a data warehouse solutions like Snowflake, BigQuery and others
- Set up dashboards in Power BI, Tableau or Google Data Studio
- Power customer data collection using RudderStack, Segment, Tealium or similar
- Implement product analytics solutions like Mixpanel or Amplitude
- Build data pipelines in Azure, AWS and Google Cloud
- Transform data using dbt, Fivetran and similar
- Plus heaps of data & analytics services reaching into complex AI/ML initiatives
The MeasureMatch global network of professionals is highly skilled, many are certified service providers with proficiencies across more than 3,000+ tools and products including the Adobe Experience Cloud stack, the Google Marketing Platform and Google Cloud suite of tools, Segment, Mixpanel, Intercom, Hubspot, DOMO, Power BI, Tableau and 1,000s more.
On one side, through a Client account, the platform is for business leaders who need to solve for, address and advance any number of systems and/or data challenges, and they are open to embracing service providers located anywhere across the globe to get the work done.
On another side, with a Service Provider account, MeasureMatch is for consultancies, agencies, system integrators and independent consultants to provide exceptional systems & data professional services.
The third entry point into MeasureMatch, the Partner Exchange, is for SaaS and enterprise software vendors, and a growing number of other types of organizations, to use a set of tools grow and deepen service provider relationships for customer success, go-to-market partnerships, and more.