The Voice of the Customer application is used to provide your business with insights into what customers are saying about your brand or product(s). Using RXA’s Natural Language Processing engine you can use the VoC to parse through tens, or hundreds of thousands of reviews, blog postings, and forum comments to identify what people are saying. RXA is able to identify common themes and score them based on frequency and complexity. Those with the highest score provide insight into the Top Themes that are emerging about your brand or product(s). In addition RXA leverages AI to analyze the sentiment of each comment and score it as Positive, Neutral, or Negative, allowing you to understand how sentiment is trending for your brand or product(s) in the market Finally, RXA visualizes the data to allow you to quickly and easily zero in on the comments that you care about. Find out what products are creating a buzz in the market, or what is causing detractors to your brand or product(s). Through our custom Velocity Word Cloud find out which posts are picking up steam vs those that are staying level or even declining volume. The hottest topics are not always the most common, but you can quickly and easily see those trends that are heating up and get ahead of a negative shift in sentiment, or leverage a positive one.
Sentiment Analysis and Theme detection for either your own data, or using our forum and post data.
Dashboard that provides visualization and navigation of your comments and themes. Including ability to drill down and even link to posts or forums where comments are hosted in order to respond.
Frequently Asked Questions
Does MeasureMatch quality control new service providers?
Every one of the MeasureMatch network of service providers has been through a stringent application process, including an interview to ensure relevance of Service providers and quality of delivery. And each is fully aware of the how the platform works, including the commercial framework.
Why book consultants or consultancies via MeasureMatch?
It's easy and incredibly fast to find and book a pro via the MeasureMatch marketplace platform. And, because we interview all service providers, or they are invited by particpating technology vendors, we're seeing greater than 95% of contracts rated 5 full starts by clients (as of 1 November 2020).
Whether it's Salesforce, Microsoft Dynamics, HubSpot, Intercom or Freshsales skills you're after - to name a few in our hottest category of services (CRM and marketing automation) - MeasureMatch has skills and pros you need.
3,000+ skills across around 4,000 systems & data services professionals are accessible via the MeasureMatch marketplace and partner platform.
You'll have direct, seamless and flexible access to a highly-skilled, verified workforce of independent consultants, consultancies, agencies and even systems integrators - each armed with the skills to advance data collection, data engineering, data pipeline management, marketing analytics, marketing automation, personalization, programmatic media investment management and much more.
Which services can clients contract via the MeasureMatch marketplace platform?
The consultants, consultancies, agencies & SIs in our global network, approaching 4,000 in 60+ countries (as of early November 2020), execute important systems and data project work including, but not limited to: CRM systems deployments and revamps, CRO, data cleaning, marketing performance reporting, identity resolution setup, machine learning for predicting and optimizing customer behaviors, marketing automation systems implementations, social media analytics, CX analytics, web analytics and much much more.
The MeasureMatch global network of professionals is highly skilled, many are certified service providers with proficiencies across more than 3,000+ tools and products including the Adobe Experience Cloud stack, the Google Marketing Platform and Google Cloud suite of tools, Segment, Mixpanel, Intercom, Hubspot, DOMO, Power BI, Tableau and 1,000s more.
Who should sign up to MeasureMatch?
On one side, MeasureMatch is for independent consultancies, agencies, systems integrators and independent consultants.
On another side, the platform is for companies that need to solve for, address and advance any number of systems and/or data challenges, and they are open to embracing service providers located anywhere across the globe to get the work done.
Lastly, the third entry point into MeasureMatch is for SaaS and enterprise software vendors to leverage a set of tools grow and deepen serice provider relationships.