CASE STUDY

Textedly booked two services engagements to advance its use of Intercom for customer service and more.

Textedly quickly onboarded an amazing independent consultant to get important Intercom set-up work done.

Contract
USD $4,200
Duration
3 weeks
Rating

About Textedly

Textedly is a truly functional and flexible text message marketing tool with a beautiful interface. The application assists businesses in reaching their target audiences through their mobile phone. By using SMS for marketing and promotional purposes, they instantly reach their subscribers who are likely to have their phones with them most of the time.

The Requirements

US-based Textedly needed an experienced Intercom specialist to utilize more of the customer service software's features, including Product Tours, to continue to enhance their customer communications experience. Ultimately, the aim was to better nurture, grow and retain existing customers.

The Solutions

Textedly applied for a MeasureMatch Client account, submitted a project brief with just enough details to attract the interest of several service providers. Within a few hours Textedly had received and started to evaluate expressions of interest from across the MeasureMatch service provider network. Justin B, a digital analytics consultant and digital nomad with no fixed address, and very successfully operating at a highly valued independent consultant, was quickly selected for the work.

The Result

Using the MeasureMatch platform for discovery, scoping, pricing and proposal negotiations, Textedly and Justin ultimately entered into an initial contract to set up Custom Bots, Product Tours and other Intercom elements. The success of the engagement was such that Textedly quickly rebooked Justin to further advance its Intercom capabilities, again using MeasureMatch to make this happen.

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Stephanie Bales is the head of e-commerce at Kano and used MeasureMatch to hire a Google Tag Manager Pro

"To all the MeasureMatch community. Justin has done it again. 100% perfection with regards to our Intercom project. No delay and complete accuracy. We would highly recommend Justin for any project that you have."

Eric at Textedly