CASE STUDY

Read about how MeasureMatch helped this legal services platform improve its customer experience analytics.

A growing legal services marketplace tapped into MeasureMatch to find expertise to advance its data collection needs and more.

Contract
USD $1,500
Duration
2 weeks
Rating

About the Client

The Client enables SMEs to have greater access to affordable, understandable legal services. Without affordable, understandable access businesses are often put off taking the prudent steps that will protect them and their assets in the future. This means that frequently avoidable legal mistakes are made which end up costing SMEs dearly later on. The Client’s technology and ethos puts the law within easy reach of all SMEs, delivering accessible, expert legal documents and advice at a price they can afford.

The Requirements

While the Client had set customer experience goals and had the appropriate GA data collection in place to understand these KPIs, no permanent team / member had the skills or bandwidth to deliver clear visibility, which was directly impacting marketing and ecommerce decision-making and affecting business level priorities.

The Solutions

The Client opened a Buyer account with MeasureMatch, posting a Project focused on hiring an expert to audit the current GA data collection, recommend and implement optimisations and deliver a dashboard within the application to enable ease of understanding. They also wisely requested an expert who could take the inhouse team through how to analyse the data collected and so ensure future data could be understood in more depth.

The Result

After 20 Expressions of Interest from MeasureMatch Experts, the Client offered an agreement for the project to Timo D, an independent “hands on” data and analytics consultant with over a decade’s relevant experience. Working remotely from Berlin, Timo completed the audit, recommended optimisations and created a simplified GA dashboard which he then trained the inhouse team to use. A perfect example of how MeasureMatch helped yet another company make sense of their ever-growing marketing data to be more effective in their customer experience decision-making!

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Stephanie Bales is the head of e-commerce at Kano and used MeasureMatch to hire a Google Tag Manager Pro

MeasureMatch helped us find the best available expertise to improve our customer experience data tracking and collection processes in record time

Head of Marketing & Partnerships