Emma Marlow
8 June 2022
2 minutes to read

Case Study: How Garrison Deployed Microsoft Dynamics 365 CRM Through The MeasureMatch Professional Services Marketplace

London-based Garrison is building tomorrow’s secure IT.

A truly deep tech company, Garrison is applying security patterns developed by the National Security sector to create enterprise solutions for the commercial world, laying the foundations for secure, flexible and scalable IT.

To support its growth goals, Garrison’s Head of Sales Operations, Jason Dowman, turned to Microsoft’s Dynamics 365 CRM software to enable faster, better customer connections and understanding.

The Business Challenge

An initial professional services engagement left Garrison with a partially deployed solution.

Jason and his team needed a better, more deeply skilled partner to help with specific customizations to fully deliver a high-quality deployment fast.

Why Microsoft Dynamics 365?

We evaluated several other enterprise CRM vendor solutions and decided to proceed with Dynamics 365 on the basis that it was more configurable, easier to maintain, and good value for money. 

Although not critical, the ability to build Microsoft PowerApps to interact with the CRM solution is a plus,” Jason said.

Why the MeasureMatch Marketplace for Professional Services?

“MeasureMatch was initially recommended to us from a trusted source who had used them for another project. 

The platform is easy to understand and the simplicity of the layout lends itself to quickly submit business and service requirements, and get on with evaluating potential service provider partners. 

I spoke with three different vendors (varying from independent consultants to companies providing technical consultancy services), shortlisted from the numerous responses, all of whom were relevant and demonstrated technical ability to deliver the scope of the requirements. 

The difference between MeasureMatch and other similar platforms is the quality of responses we received.

Other platforms seemed to have a lot of registered technical consultants who were offering their services but the success rate of being comfortable that their experience matched my requirements was low.

With MeasureMatch, the proportion of responses which matched our requirements was much much higher and gave us confidence to proceed,” Jason added.

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The Solution

Jason turned to the MeasureMatch professional services marketplace and found exactly what he needed.

To start, Jason applied for a Client account and submitted his requirements. 

He began to receive several pitches from relevant consultants and consultancies starting within a few hours and entered into a contract within 10 business days. 

We found Jason’s request for help to complete an unfinished Dynamics 365 CE/CRM implementation via MeasureMatch and after speaking with him, we immediately understood we could give a helping hand. 

We went through the requirements together and tried to understand in what stage the existing implementation was and what was missing in order for the system to fulfill their business’ needs. 

Once that was done, we were able to quickly send a fitting proposal through MeasureMatch,” the lead consultant with whom Jason has been working.

The Results

Jason and his sales team at Garrison were incredibly impressed with their MeasureMatch marketplace experience, the results and how quickly they were achieved.

Thanks to an exceptional Microsoft professional services partner, fully dedicated to Dynamics 365 for enterprises across sectors, Garrison achieved its target goals and much more.

“The implementation went smoothly and Garrison’s users are happy with the end result. The system was finally ready to be used. 

Jason made our job easier by being deeply involved, establishing an important proxy between Garrison’s business and our consultancy,” added the consultancy

Jason has since returned to MeasureMatch to rebook for further CRM optimization work, the latest of which is a six-month retainer for ongoing software enhancements.

From Jason, “We continue to be happy with the quality of all the development work and consulting provided by the team.”

James Sandoval, Founder & CEO, MeasureMatch added, “It’s been a complete pleasure to see these exceptional business leaders come together to create deep and broad value together through the MeasureMatch marketplace. Today’s CRM setup requirements for sales, marketing and customer service are growing in complexity, which means highly skilled and carefully attentive partners are often the best choice to get software deployed beautifully and fast. We are thrilled to support Jason, the Garrison team, and all specialist enterprise software consultancies on an ongoing basis.”

Emma Marlow

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